How much will delivery cost? Delivery costs £5 for orders under £100 and is free after that.

When will my order be delivered? If the item is in stock we will aim to deliver your order within 48hrs, this does not include Bank Holidays or weekends – in this case orders will be delivered the next working day.

What are the arrangements for deliveries between Christmas and New Year ? The last pre-christmas deliveries will be made on the 23rd December. Any orders placed after 4pm on 22nd December will be delivered after Christmas day. Any orders placed after 4pm on 29th December will be delivered from the 3rd January. Customers that have requested delivery need to ensure there is somebody home to receive the package or that they have advised us of a secure place, otherwise the package will be returned to store for the customer to collect.

What happens if my item is out of stock? The store team will contact you should the item not be in stock and you will be placed on order for delivery once received in store.

Do I have to sign for delivery? Yes. Our iQ delivery driver will ask for proof of purchase and photo ID. Please note, all of the necessary precautions relating to social distancing will be followed at all times.

A delivery has arrived damaged, what shall I do? Contact the store directly - please have all details of your order available.

Cancellation Policy - We are happy to refund or exchange any unwanted items within 14 days of purchase, when returned to the store accompanied by the original receipt, please visit our returns policy information page