iQ Assist

  • iQ ASSIST TECH SUPPORT

  • These Terms and Conditions must be read in conjunction with the Company’s Standard Terms & Conditions of Sale and the Service & Repair Terms & Conditions. 

  • The purpose of these terms and conditions:

    These are the explanatory terms and conditions on which we offer “iQ Assist” Tech Support on selected Apple Products. 

    Please read these terms carefully. These terms explain what “iQ Assist” Tech Support is and what is excluded. 

  • What is iQ Assist Tech Support 

    iQ offers Tech support (on selected Apple products) with your purchase. These are: 

    • iQ Assist Tech Support. Expertise and support from one of our Apple Experts with 7 Days, 1 month or 1 year Tech Support (from the day you activate it) to ensure we can help you get the most from your purchase. 

  • Products that are covered by iQ Assist

    The products included are: 

    • iMac (All models) 
    • MacBook Pro (All models) 
    • MacBook Air (All models) 
    • Mac Studio (All models) 
    • Mac Mini (All models) 
    • iPad (All models) 
    • iPhone (All models) 

  • Our iQ Assist support is only available on retail purchases 

    iQ Assist is only available for purchase via our Retail Stores or via our website. Apple warranty would apply to these purchases and iQ Assist may be purchased separately. And valid for the location it was purchased from for example purchased in Jersey valid for Jersey only.

  • Expertise with Tech Support 

    From the day you activate your support, you are able to book a one-to-one session with one of our Apple Experts or visit one of our iQ stores for assistance. 

    This service is only offered during normal working hours (Monday to Friday) – Weekends, Bank Holidays are any other Public Holidays are excluded. 

  • 7 day iQ Assist Tech Support includes:

    • Set up of the new purchased device. 
    • Erase and reinstall of the device operating system (iPad and iPhone only).
    • Connectivity setup and troubleshooting for printers, Wi-Fi, and Bluetooth.
    • Product based troubleshooting software and iCloud – note this relates to Apple operating system and standard Apple applications only. This excludes 3rd party applications.
    • 121 training sessions on Apple operating systems and applications.
    • Device cleaning – including ports and speakers

  • 1 Month and 1 Year iQ Assist Tech Support includes:

    • All 7 day iQ Assist support options.
    • Migrating data from Android to iOS (iPhone and iPad only)
    • Transferring data from legacy devices (iPhone and iPad only)
    • Mac to Mac data transfer (Mac and Windows) – subject to age of device and functionality 
    • iCloud Backup and Restore

  • Data transfer T&C

    Note we are not liable for any loss of data, all data must be backed up by the consumer. Note any transfer from one eco-system to another may result in some applications not supported or some accessories no longer viable i.e. wireless Bluetooth accessories that only support Android or Microsoft. Note some operating system ages may impact this ability to transfer data, this will be establish prior to transfer.